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Your Right to a Decent Broadband

15

October 2024

Every home and business in the UK has the legal right to request a decent, affordable broadband connection.

From 20 March 2020, if you can’t get a download speed of 10 Mbit/s and an upload speed of 1 Mbit/s, you can request an upgraded connection. You can make this request to BT on 0800 783 0223.

Am I eligible?

When you contact BT or KCOM they will have 30 days to confirm if you’re eligible, and how much it will cost to build your connection.

Your home or business will be eligible if it:
has no access to existing decent broadband;and

will not be covered by a public broadbandscheme offered by the UK and devolvedgovernments in the next 12 months;If you currently only have access to a decent service that is priced over £56.20 per month, you’ll also have the right to request a universal service connection.

What will it cost?

If the cost of building or upgrading your share of the network connection is £3,400 or less, you won’t have to pay for this work to be done. If it will cost more than £3,400 to connect your home, and you still want a connection, you will have to pay the excess costs. If you want to do this, BT/ KCOM will conduct a survey and give you a quote within 60 days. You will pay the same price for your new broadband service as anyone else on the same package, and no more than £56.20 a month. How long does it take to set up? Most people will get a connection within 12 months, but it may take up to 24 months for some.

Challenging Poverty meeting

Marlborough Town Hall, Marlborough, SN8 1AA

03

October 2024

Taking place in Marlborough Town Hall on 3^rd October, the Challenge Poverty event will feature Danny Kruger MP, Cllr Jane Davies from Wiltshire Council and Suzanne Wigmore CEO of Citizen’s Advice Wiltshire.

Alex Montegriffo, Project Officer at the foodbank says:

As part of Challenge Poverty Week 2024, Devizes and District Foodbank, joint with Marlborough Area Poverty Action Group, invite the community of Marlborough to this event to challenge the systems that are contributing to local poverty, for example housing-related issues, and to get information on the different levels that destitution is being challenged on - local, regional and national.

The speakers will give short presentations followed by questions from the audience, and answers. The event is all about challenging perceptions of poverty in Marlborough, starting conversations with decision-makers, and hearing about projects in Marlborough, Wiltshire and the UK that aim to challenge the systems that are pushing people towards poverty.

As a food bank, we know that food is not the answer to rising poverty in the UK. The people who are pushed towards a food bank are not just struggling with affording food, but also paying rent, bills, buying school uniform, and other essential costs. The factors that push people towards food banks include precarious work, low wages, a flawed social security system, and housing issues, amongst others.

As well as the three speakers, the Mayor of Marlborough, and Town Councillor, Kym-Marie Cleasby, will be attending.

For any enquiries, please contact Chairman of Devizes and District Foodbank, Richard Oliver, on richard@devizesdistrict.foodbank.org.uk.